Shipping policy

This Shipping Policy explains how terraproshop handles order processing, delivery estimates, tracking, split shipments, freight deliveries, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some outdoor equipment, tools, large supplies, parts, accessories, or oversized products may be limited by carrier rules, item size, item weight, supplier availability, destination access, or special shipping conditions.

2) Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders may take longer if they require payment verification, inventory confirmation, supplier coordination, special handling, fraud review, or freight scheduling. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

Standard shipping: 3–7 business days
Expedited shipping: 2–5 business days, when available
Oversized, supplier-direct, or freight shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, supplier delays, freight scheduling, and incorrect addresses may affect delivery timing.

4) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the carrier receives the package.

5) Multiple Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Freight, Oversized, or Special-Handling Deliveries

Certain equipment, bulky items, outdoor supplies, or heavy products may require freight/LTL delivery or special handling. These shipments may involve:

Delivery appointment scheduling
Adult signature upon delivery
Curbside delivery unless otherwise stated
Liftgate service if required or selected
Inspection before signing the delivery receipt

If visible damage exists, note it on the delivery receipt and take photos immediately before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact info@terraproshop.us within 7 days of delivery or the expected delivery date.

For freight or oversized deliveries, visible damage should be reported within 48 hours whenever possible.

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