Terms of service

These Terms & Conditions (“Terms”) apply to your use of the terraproshop website, checkout, products, customer support services, and related online features. By using our website or placing an order, you agree to these Terms and our Privacy Policy.

1) Business Information

terraproshop
3111 Camino Del Rio N #400, San Diego, CA 92108
Phone: (350) 216-8663
Email: info@terraproshop.us

2) Website Use

You agree to use our website only for lawful purposes. You may not:

  • Attempt unauthorized access to our website, servers, accounts, or systems
  • Interfere with website security, operation, or performance
  • Use harmful bots, scrapers, malware, or automated tools
  • Submit false, incomplete, misleading, or unlawful information
  • Abuse promotions, discounts, refunds, returns, warranties, or chargeback processes
  • Copy, resell, or misuse website content without permission

3) Eligibility

You must be at least 18 years old or the age of majority in your location to place an order or use purchase-related features on our website.

4) Product Information and Availability

We work to keep product descriptions, images, specifications, pricing, and availability accurate. However, errors may occur, and information may change without notice.

If an obvious error appears, including a pricing mistake, stock issue, product description error, technical detail mistake, or shipping restriction, we may correct the error, cancel the order, issue a refund, or contact you for next steps.

5) Product Suitability and Customer Responsibility

Customers are responsible for reviewing product details, dimensions, compatibility notes, included items, technical specifications, safety information, and manufacturer instructions before purchase and use.

For outdoor equipment, tools, accessories, replacement parts, installation-related products, heavy-duty supplies, or technical items, customers should confirm suitability for their intended use, environment, setup, measurements, connection type, and local requirements before ordering.

6) Orders and Payments

By placing an order, you authorize terraproshop and its payment processors to charge your selected payment method for product totals, taxes, shipping, freight, delivery, and applicable fees.

We may refuse, cancel, or limit an order if:

  • Payment cannot be verified
  • Fraud, abuse, or suspicious activity is suspected
  • Inventory is unavailable
  • Shipping restrictions apply
  • Product information contains an obvious error
  • The order violates these Terms

If an order is canceled after payment, any eligible refund will be issued to the original payment method.

7) Safe Use and Installation

Customers are responsible for using products according to manufacturer instructions, manuals, safety labels, specifications, and applicable requirements.

Certain outdoor, equipment, tool, electrical, mechanical, or installation-related products may require professional installation, safe handling, compatible use, code compliance, or proper setup. terraproshop is not responsible for damage, injury, product failure, improper installation, incorrect setup, unauthorized modification, misuse, or failure to follow instructions.

8) Shipping and Risk of Loss

Shipping information is explained in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the package or freight shipment.

9) Returns and Refunds

Returns, refunds, cancellations, damaged items, and incorrect items are handled according to our Refund & Return Policy.

10) Reviews and Submitted Content

If you submit reviews, photos, comments, feedback, or other content, you grant terraproshop a non-exclusive, royalty-free license to use, display, reproduce, and share that content in connection with our website and business.

You may not submit content that is false, unlawful, offensive, misleading, or infringing.

11) Intellectual Property

All website content, including text, product descriptions, graphics, logos, images, icons, layouts, written materials, and design elements, belongs to terraproshop or is used with permission.

Unauthorized copying, reproduction, modification, resale, distribution, or commercial use is prohibited.

12) Disclaimer

Products and website content are provided “as is” and “as available,” except where prohibited by law. Product use should follow manufacturer instructions, warnings, labels, manuals, safety guidance, and professional recommendations where applicable.

13) Limitation of Liability

To the fullest extent permitted by law, terraproshop is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability for any claim will not exceed the amount paid for the order giving rise to the claim.

14) Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.